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Our Promise
The directors and staff of Antler Homes are committed to ensuring that every aspect of buying and owning an Antler home is an enjoyable experience. We take great pride in delivering a home that we are all proud of.
The Buying Process
We will endeavour to make the buying process as smooth as possible by ensuring
that we provide you with comprehensive information throughout. At reservation,
we will ensure that you have full details of the terms of the sale, together
with full details about your new home and its location. We will provide you
with a detailed booklet, Your Home - Our Guide, which explains the home buying
process in more detail, and also provides useful information about living in
your new home. This guide also includes an additional section to allow you to
record a range of important details about your new home.
Choices and Selections
Dependent on the build stage of the property at reservation, there may be a number of kitchen and tile choices that you will be offered. We will ensure you have all the information required to make these selections. To provide further opportunities to personalise your home, we will ensure you are also aware of the additional items available from The Designer Collection.
Health and Safety
It is an exciting experience to watch your new home take shape and the
temptation to walk onto the building site can be immense. However, building
sites are very dangerous and Antler Homes is required by law to ensure that
access to the site is not available to the public. Please do not visit the
site unaccompanied or without prior arrangement. Your safety is our primary
concern and we will provide you with appropriate protective clothing, which
must be worn, and accompany you as necessary. Please be aware that access to
some areas of the development may be restricted.
Handover and Legal Completion
We will keep you informed as the construction of your new home progresses and at the appropriate time we will either agree a legal completion date or serve a Completion Notice. Shortly before the legal completion date, we will arrange a Pre-Handover Demonstration Meeting with you, at your new home, to familiarise you with everything, including the kitchen appliances, heating, hot water, security and the main services. We will also ensure that you are aware of our customer care procedures and contact numbers. Your new home will be completed by the agreed legal completion date, however if we have suffered delays on any external works due to inclement weather, we will ensure that access to your home is clean and unobstructed. When legal completion has taken place, we will release the keys to you. This is a legal formality that must take place to protect both parties. An Antler representative will be on hand to ensure that you are happy with the condition of your new home, take meter readings and hand over any warranties and instruction manuals.
Customer Care
We endeavour to ensure that there are no problems with your new home. Our
commitment to you continues after the sale has completed and while you are living
in your new home. Under the terms of the NHBC Buildmark guarantee, we will repair
any defects that become apparent within the two year warranty period; however you
will be responsible for wear and tear, decorating and routine maintenance
throughout this period. Should a service visit be required, we will respond
promptly by sending a representative at an agreed date and time to either undertake
the repair or to inspect the problem and determine what action is necessary. Should
a further visit be necessary, we will agree a new date for the work to be completed.
Please be aware that delays may occur if parts or materials to complete the repair
are unavailable or if there is adverse weather or other circumstances beyond our
control. We will keep you informed as to progress should there be any delays in
rectifying a defect.
Emergencies
At the Pre-Handover Demonstration, we will have provided you with details of how to contact us in an emergency. We have provided more information on what constitutes an emergency in 'Your Home - Our Guide'. We will respond to emergency calls as quickly as possible and, if necessary, arrange for an emergency visit.
Should we not meet expectations
Our aim is to provide you with exceptional service - professional, efficient and
helpful, at all times. If however you are not satisfied with any aspect of our
dealings with you, please contact the Regional Managing Director on the telephone
number that has been provided.