We will endeavour to provide a high quality service and new home that you deserve. If you are unhappy with the service or the standard please raise this with a Sales Executive or our Customer Services department depending on the type of issue you have.
If you don't get a response you are happy with you can refer your complaint to the Sales & Marketing Director, Construction Director or Customer Services Director as appropriate. We will endeavour to acknowledge your complaint by the next working day and provide a response within 15 working days. We aim to resolve all complaints at this stage, however it may not always be possible.
If the Sales & Marketing Director, Construction Director or Customer Services Director are unable to resolve matters to your satisfaction you can refer your complaint further to the Managing Director. Your complaint will be acknowledged within 2 working days of receipt and he will respond within 20 working days.
If after exhausting our complaints procedure you are not happy with our response you can refer your complaint for independent resolution under the Consumer Code for Home Builders. A copy of the Consumer Code for Homebuilders and details on the dispute resolution scheme is available at www.consumercodeforhomebuilders.com.