Your Buying Journey
Purchasing a home is one of the biggest decisions you will ever make and we are committed to ensuring that every aspect of buying and living in one of our homes is an enjoyable and pleasurable experience.
one: VISIT THE SHOW HOME
At most of our development sites we will have a show home which showcases the quality of our build, the specification that comes with an Antler home, as well as demonstrating the potential living arrangements for that property type. During your visit you have the opportunity to speak with our Sales Consultant who will be able to answer any questions you may have about the development. Depending on the build stage, you may be able to look around the site and discuss the homes which are available to purchase.
Once your offer has been accepted and you have paid your Reservation Fee, your new home has been reserved. After reservation you will have a meeting with our Site Manager to go through all of the drawings, materials, electrical plans, kitchen layouts, elevations and landscaping for your new home and the development. This is your opportunity to address any further questions you may have.
Three: INSTRUCTING SOLICITORS AND arranging FINANCES
After reservation, you will need to instruct a Solicitor who will manage the purchase of your new home and advise you of all the steps you need to take to ensure a smooth buying process. If you require a mortgage, you will need to make the relevant enquiries for a mortgage application directly through a lender or via a Mortgage Broker. We have a panel of recommended Solicitors and Mortgage Advisors who we work with closely and will be able to assist you in your buying journey.
Four: EXCHANGE OF CONTRACTS
Your solicitor will advise you when they are satisfied with all legal matters and will request that you transfer your deposit to them in readiness for exchange. You will also receive a legal report and contract to sign. If your home is build complete at exchange, a fixed completion date will be agreed. This is the date that you will be moving into your new home. If your property is under construction, you will exchange on notice with either an anticipated legal completion quarter or anticipated month.
FIVE: HOME DEMONSTRATION
Our Head of Customer Care will be in contact to organise a date for your Home Demonstration to take place. This will happen approximately one week prior to completion. At your Home Demonstration, our Head of Customer Care will walk you through your home and show you how everything works and will also explain your warranty period and you will have the opportunity to raise any questions you may have.
Legal completion will take place 7 calendar days after notice to complete is served or on an agreed date. On completion day, once our solicitor has confirmed that they are in receipt of your funds, they will advise us that completion has taken place and we can release your keys.
When you arrive on site on completion day, you will meet with our Sales Consultant for your Handover meeting. During the meeting they will check that you are happy with your home and confirm that all is in order. The Sales Consultant will then fill out a Handover Form with you which includes your final meter readings and a list of keys that have been handed over.
Following Handover, our Head of Customer Care will be in contact within seven days to arrange a meeting with you. For a period of two years after legal completion, we are responsible for any defects that may arise and will replace or repair defects or damage caused by workmanship or materials in line with the relevant warranty provider guidelines. Your new home comes with a ten-year structural warranty from Premier Guarantee. Following the initial two-year period, structural defects will then need to be reported to Premier Guarantee.
NINE: NHBC SURVEY
We strive for continuous improvement and we take the quality of the service provided to our customers very seriously and are always looking for ways to improve. The NHBC will be in contact with you eight weeks after completion and again nine months after completion for feedback on your purchasing journey and after-sales care. We look forward to hearing from you.